South Southall PCN – Improving Access to Care

We’re launching Saturday clinics to improve access to paediatric care, including check-ups, vaccinations, and urgent consultations—especially helpful for working families.

We aim to respond to all online consultations (eConsults) by the next working day and answer 90% of calls within 10 minutes, using modern telephony and digital tools.

We’re increasing diabetes education and introducing continuity of care plans for patients with complex needs to improve long-term health outcomes.

We’re helping more patients use the NHS App for booking appointments, accessing records, and managing prescriptions—making care more convenient and accessible.

We’re encouraging patients to use local pharmacies for minor conditions like sore throats, earaches, and skin rashes—freeing up GP appointments and offering faster care.

We’re hosting weekend engagement events and offering multilingual support to ensure all patients can access and shape their care.