How to Make an Appointment

Appointments may be booked in several ways:


Patients can book appointments up to 4 weeks in advance using System One.

By Phone

Patients can book an appointment by calling reception on 020 8574 1822.

In Person

Patients can visit the surgery and book an appointment with the receptionist.

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Appointment Types

We offer a range of different appointments at the surgery:

Routine appointments and Clinics

Pre-bookable for up to 4 weeks ahead. Please review our Surgery Clinics to see if the practice offers your appointment type, and duration of appointment needed.

Saturday morning/Commuter appointments

Please contact reception to enquire if we provide this service or not.

Same day emergency appointments

For urgent matters only (please note: there may be up to 2 hours waiting time for emergency appointments).

Enhanced Access

From 1st October 2022 Welcome Practice is offering improved access to appointments and other general practice services.

‘Enhanced Access’ means:

*   As a Network, we are providing appointments from 7:30am until 8pm on weekdays, and from 9am-5pm on Saturdays.

*   Appointments will be both bookable in advance (up to 14 days) and available for same day bookings

*   A mix of services will be available within these additional hours with access to the range of health professionals working in the primary care team, including, but not limited to, GP Appointments, Screening Appointments, Phlebotomy, and Vaccinations.

*   There will be a choice of ways to access appointments depending on clinical need, such as telephone, video appointment, online consultation, or face to face.  You may be seen or spoken to by the following Healthcare Professional: GP, Nurse, Clinical Pharmacist, Social Prescriber, Mental Health Nurse, Health Care Assistant,  First Contact Practitioner.

Our Enhanced Access Service is provided in Partnership with 7 other local practices who form South Southall Primary Care Network.  When a face-to-face appointment is needed, this may be at a GP practice in the local area – this may not be at your own GP practice, but at another nearby.

The exact mix of what is provided through this enhanced offer will be determined based on local health needs, current usage of out of hours services and the views of patients.

The Practices that form South Southall PCN, and provide our Enhanced Access Service are:

Belmont Medical Centre, 18 Western Road, Southall Middx, UB2 5DU

Waterside Medical Centre, Tyler Road, Southall, Middlesex, UB2 4XQ

Guru Nanak Medical Centre, 1 Woodlands Road, Southall, Middx, UB1 1EE

Featherstone Road Health Centre, Hartington Road, Southall, Middx, UB2 5BQ

Hammond Road Surgery, 93-95 Hammond Road, Southall, Middx UB2 4EH

The Welcome Practice, 70A Norwood Road, Southall, Middx, UB2 4EY

Sunrise Medical Centre, 9 Abbotts Rd, Southall UB1 1HS

Southall Medical Centre, 223 Lady Margaret Road, Southall, UB1 2PT

Patients will be able to book appointments for weekday mornings, weekday evenings and Saturday between 9am and 5pm. This should provide greater flexibility for patients, and expand access to routine and same-day appointments with our full clinical team.